Privacy Policy

The data controller is Zeleno srce, Novi Goljak 16, Zagreb, OIB: 27282535053, email: [email protected]

We may collect the following data:

• first and last name
• contact details, including email address and phone number
• data required for booking and stay
• data required for guest registration in accordance with legal obligations
• payment or reservation guarantee data
• technical data about website usage through cookies

We process personal data for the purpose of:

• receiving and processing enquiries and reservations
• performing the accommodation agreement
• communicating with guests before, during and after the stay
• fulfilling legal obligations, including guest registration
• protecting legitimate interests related to security, billing and property protection

Data is processed when necessary for:

• taking pre-contractual steps and performing a contract
• fulfilling legal obligations
• legitimate interests of the data controller
• consent, where required

Data may be shared with service providers involved in processing reservations, billing, IT support and legally required guest registration, as well as with competent authorities when required by law.

We retain data for as long as necessary for the purpose for which it was collected and for as long as required by applicable regulations.

You have the right to request access to your personal data, correction of inaccurate data, erasure, restriction of processing, objection to processing and data portability, where the conditions under applicable regulations are met.

To exercise your rights, you may contact us at [email protected]

The site uses strictly necessary cookies for technical functionality and, with your consent, analytics cookies (Google Analytics 4) for anonymous traffic measurement. Details on individual cookies, categories and how to manage them are in our Cookie Policy. You can change your choice at any time by clicking “Manage cookies” in the footer.

We apply reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or unauthorised modification.

For all questions related to privacy and the processing of personal data, you may contact us at: [email protected]